EMPLOYMENT HISTORY

July 2007 - Present

• ADS Enterprises Computer Repair Services (Owner)

Spring Hill, Florida

Computer Repairs and Services. All Types of Computer Repairs.

July 2006 - July 2007

• Independant Contract

Spring Hill, Florida

Modem, MTA and Router installations as well as PC configurations and upgrades for subscribers, enabling Broadband Internet access and Digital Phone service.

July 2003 - April 2006

• IT Manager / Sales Associate

Plumbing Parts Plus, Inc. - Rockville, Maryland

IT management of Windows 2000 Server and workstations and internal sales for a kitchen and bath retail showroom. Created and maintain the companies web site. Developed purchases order software to help streamline ordering processes. Setup and maintain databases for warehousing inventory and other critical information, a crucial enhancement to inventory procedures cutting previously required man hours.

September 1999 - June 2003

• Internet Operations Manager and Support Specialist

Lan2wan Internet Service - Gaithersburg, Maryland

Served as primary support for entire ISP Client base. Managed over 4000 user accounts. Performed all administrative functions for web hosting, Email Filtering , Simple Mail Transfer Protocol, Domain Name Service and FTP services. Provided technical support assistance to end users for various applications. Performed on site installations and cabling. Automated and enhanced administrative tasks through scripting.

September 1997 - September 1999

• Network Operating Center Manager

CAIS Internet - McLean, Virginia

Supervised proactive monitoring of Tier 1 network and connectivity support for T3, T1, Frame Relay, ISDN, and dedicated modem customers providing timely resolution to service degradation and network down events. Assisted customers and staff in troubleshooting service failures. Served as both NNTP and DNS Administrator. Implemented security and organized procedures. Redesigned and upgraded the fault tolerant power backup system for the NOC and Collocation facility

February 1995 - September 1997

• Internet Support Technician

Lan2wan Internet Services - Poolesville, Maryland

Provided Technical support to startup ISP Client base of dial up and ISDN users. Performed administration duties including Web Services, Electronic Mail, Service monitoring and Domain Name services.

EXPERIENCE

Over 10 years in Computer Technology and Support